PRIVACY POLICY

Last updated: September 4, 2026

HARMONY PET SERVICES S.R.L. respects the right to privacy and the protection of personal data of our clients, website users, and anyone who interacts with the company.

This Privacy Policy explains how we collect, use, store, and protect personal data when you use the Harmony Pet Services website, request information, or use our services.

1. WHO WE ARE

The data controller is:

HARMONY PET SERVICES S.R.L. Registered office: Timiș County, Timișoara Municipality, Str. Carei no. 10, Bl. 39, Sc. A, Ap. 2 Trade Register no.: J2024002805355 Tax ID (CUI): 50380410

HARMONY PET SERVICES S.R.L. acts as data controller for the processing carried out in connection with its activity and services.

For any questions or requests regarding personal data protection, you can contact us at harmonypetservicestm@gmail.com or by phone at +40 722 403 622.

2. WHAT PERSONAL DATA WE MAY COLLECT

Depending on how you interact with us, we may collect and process the following categories of data:

Identification and contact data

full name;
phone number;
email address;
home address or the address where the service is to be performed;
other data you voluntarily provide through forms, email, phone, or other communication channels.

Data related to the requested services

Depending on the service requested, we may process information such as:

type of service requested;
date and time of the booking;
address where the service will be performed;
information needed to organize and provide the service;
history of requests and services provided;
order, delivery, or payment information.

Information about your pet

To provide our services we may process information about your pet, such as:

species; breed; age; name; size; behavior; special needs;
other information provided by the owner that is necessary to properly perform the service.

Technical and website usage data

When you use the website, certain technical information may be collected automatically, such as:

IP address; device type; browser type and version; operating system;
pages visited; date and time of access; data about your interaction with the site.

This data may be collected directly or through tools and technologies used on the site, including cookies, similar technologies.

3. PURPOSES OF PROCESSING

HARMONY PET SERVICES S.R.L. may process your personal data for:

Providing services

Pet Taxi – pet transportation;
Dog Walking – dog walking;
Pet Sitting – pet care at the client’s home;
Pet Shopping – purchase and delivery of pet products.

Communicating with clients

Data may be used to:

respond to inquiries and questions;
send requested information;
confirm and modify bookings;
communicate about contracted services;
resolve complaints or reports.

Organizing and managing services

We may use data to:

schedule bookings;
organize activities;
allocate staff or collaborators;
perform the requested services;
manage orders and deliveries.

Invoicing and legal obligations

Data may be processed to:

issue invoices;
maintain accounting records;
fulfill tax obligations;
comply with other applicable legal obligations.

Promoting our services

Subject to applicable law and, where required, your consent, we may use your contact details to send offers, promotions, news, information about our services, and other commercial communications. You may withdraw your consent to receiving commercial communications at any time.

Website administration and improvement

Technical data and website usage information may be used to:

ensure the site’s functioning and security;
identify and fix technical issues;
improve user experience;
analyze how the site is used;
protect against unauthorized access or fraudulent use.

4. LEGAL BASIS FOR PROCESSING

We process personal data only when there is a legal basis provided by applicable law. Depending on the situation, processing may rely on:

Performance of a contract — when data is needed to provide requested services, make bookings, communicate about the service, or fulfill obligations undertaken toward the client.

Legal obligation — for example, to comply with tax, accounting, or other obligations provided by applicable law.

Consent of the data subject — when we expressly request your consent, for example for sending marketing communications, using certain cookies, or publishing photos/videos. Consent may be withdrawn at any time.

Legitimate interest — in certain situations, we may process data for our legitimate interests, such as website security, fraud prevention, defending our rights and interests, or improving our services, while respecting the rights and freedoms of data subjects.

5. WHO WE MAY SHARE DATA WITH

Personal data may be accessed or shared, strictly to the extent necessary, with:

authorized employees and collaborators of HARMONY PET SERVICES S.R.L.;
IT, hosting, and maintenance providers;
communication service providers;
accounting service providers;
payment processing providers;
courier or delivery companies, where necessary;
subcontractors or collaborators involved in providing the services;
public authorities, where required by law.

Where a provider processes data on our behalf, we take the necessary measures to ensure it complies with applicable personal data protection obligations.

We do not sell or rent your personal data to third parties.

6. HOW LONG WE KEEP DATA

We keep personal data only as long as necessary for the purposes for which it was collected, or as required by applicable law. Retention periods may vary depending on the category of data and the purpose of processing. For example:

data needed to provide services is kept for the duration of the client relationship and afterward if necessary to defend our rights or comply with legal obligations;
financial and accounting records are kept for the period required by applicable law;
data used for marketing communications is kept until consent is withdrawn or the right to object is exercised, unless another legal basis for retention applies.

7. DATA TRANSFERS

Your data is generally processed in Romania and/or within the European Economic Area.

Where other providers involved in the website or our activity require transferring data outside the European Economic Area, we take the necessary measures to ensure the transfer complies with applicable data protection law.

8. DATA SECURITY

HARMONY PET SERVICES S.R.L. implements appropriate technical and organizational measures to protect personal data against:

unauthorized access;
accidental loss;
destruction;
alteration;
unauthorized disclosure;
improper use.

Access to data is limited to those who need it to perform their duties or provide services.

9. YOUR RIGHTS

Subject to applicable law, you have the following rights:

Right of access — you may request information about the personal data we process about you.

Right to rectification — you may request the correction or completion of inaccurate or incomplete data.

Right to erasure — in certain situations, you may request the deletion of your data.

Right to restriction of processing — under certain conditions, you may request that we limit how your data is processed.

Right to data portability — where applicable, you may request to receive certain data in a structured, commonly used, machine-readable format.

Right to object — you may object to certain processing carried out on the basis of legitimate interest.

Right to withdraw consent — where processing is based on consent, it may be withdrawn at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

Right to lodge a complaint — you have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP), www.dataprotection.ro.

10. HOW TO CONTACT US

To exercise your rights or for any questions about the processing of your personal data, you can contact us at harmonypetservicestm@gmail.com or +40 722 403 622.

To handle your request, we may ask you for additional information necessary to confirm your identity.

11. COOKIES AND SIMILAR TECHNOLOGIES

The website may use cookies and similar technologies for proper functioning, security, and improving user experience.

Cookies may be used, as applicable, for:

the site’s technical functioning;
remembering user preferences;
analyzing traffic and site usage;
improving our services;
marketing activities, only under the conditions provided by applicable law.

Cookies that are not strictly necessary for the site to function are used only under the conditions provided by applicable law and, where required, after obtaining the user’s consent.

Additional information about our use of cookies may be provided in a separate Cookie Policy available on the site.

12. LINKS TO OTHER WEBSITES

Our website may contain links to other websites or platforms. HARMONY PET SERVICES S.R.L. is not responsible for how those third-party sites or services process personal data. We recommend that you review the privacy policy of each external site or service you use.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect legislative, technical, or operational changes. The updated version will be published on the website along with the date of the last update. We recommend checking this page periodically to stay informed about how we protect personal data.

14. CONTACT DETAILS

HARMONY PET SERVICES S.R.L. Timiș County, Timișoara Municipality, Str. Carei no. 10, Bl. 39, Sc. A, Ap. 2 Trade Register no.: J2024002805355 · Tax ID (CUI): 50380410 Email: harmonypetservicestm@gmail.com Phone: +40 722 403 622

Last updated: September 4, 2026